Frecuently Asked Questions
- How long are shipping times?
Your products will ship within two days of your order, and then take up to two or three weeks to reach your doorstep. Each product at WIJIX has an estimated delivery time that you can find in the product description.
- What's your return policy?
Instead of returning items, you can contact us for the possibility of a full refund. Why? Returning products will take precious time from you and there’s no way we want that to happen. So just tell us what went wrong, send along a pic, and if possible without you having to return the product, we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Can I cancel my order?
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. But, don't worry, please contact us and we'll be glad to help you get a full refund.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. In most cases, you won’t be asked to ship the product back to us.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.